Dear Mr. Gatch,
I appreciate that you took the time to send us an email regarding your situation. I fully understand you have a medical condition that may require you not to wear shoes.
With that being said I have to let you know that the Providence Place Mall is privately owned. As a privately owned business we have the right to set certain policies that we believe help promote a safe, secure, family enviorment within the mall. That allows all customers the opportunity to shop knowing that we are very concerned about their experience. Many of our enacted policies are established to promote our Family atmosphere. There have been a few occasions when a customer felt that they did not need to follow the mall policies for assorted reasons. When a customer does not wish to follow the established rules of the mall then we politely ask them to please leave. We will welcome that customer back when they comply with the established rules. As much as we may not like or agree with "Certain rules" we must remember that they have been established for the greater good of all the customers.
We believe that allowing patrons to visit the mall without shoes or any type of foot covering presents two issues. The first issue is liability and the second issue is a health issue. It is not the policy of the mall to accept individual waivers of liability from a customer. We believe that by accepting an individual liability waiver letter it creates an even greater burden on our personnel. It creates a scenario where others may want waivers for other reasons none on which would be in our customers interests. Secondly I understand that you have a letter of liability waiver but we would not accept that because we have our own legal department that would be involved in drawing up such a document if we deemed it necessary. As for health reasons we do not ever want the responsibility of having to police the proper foot hygiene of our customers. It makes perfect sense that everyone should have their feet covered by shoes, sneakers, boots, sandals , flip flops etc. for the health of everyone who visits the mall.
I hope this answers your questions and we hope that you would be able to comply with our shoe requirement policy and return to shop at the mall.
Name censored (by me)
Asst. Director of Security